Support

Manage customer support with a full-featured ticketing system. Track issues from creation to resolution with SLA enforcement, priority-based routing, and a self-service knowledge base.

TicketsSLAKnowledge Base

Features

Issue Tracking

Create and track support tickets with priority levels, assignments, and status workflows.

SLA Management

Define service level agreements with response and resolution time targets and automatic escalation.

Knowledge Base

Build a searchable knowledge base for customers and support agents to find answers quickly.

Customer Portal

Let customers submit and track their own support requests through a self-service portal.

API Modules

Explore the API entities that power Support.

Support 4 entities

View entity documentation and endpoints.